Job Description

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Spa At The Hotel Hershey, affectionately known as the Chocolate Spa® because of its signature chocolate treatments, is a full-service European-style spa. The Spa At The Hotel Hershey features 40,000 Sq. Ft of relaxation space, including 59 treatment rooms, and breathtaking views of the majestic gardens.

The Spa Director is responsible for the strategic oversight and financial performance of a luxury spa facility at The Hotel Hershey. This executive role focuses on long-term vision, business development, and profit maximization while ensuring the highest brand standards of The Hotel Hershey are maintained.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Essential Job Duties:

• Develop and execute a long-term vision and strategic plan for the Spa to drive business growth and competitive positioning within the luxury market.

• Full P&L responsibility, including budget creation, financial forecasting, and active management to achieve annual revenue targets.*

• Oversee the Spa facility to ensure optimal performance, luxury brand compliance, and superior guest satisfaction across all departments as well as maintain relationships within our robust spa membership club.*

• Directly mentor managers and oversee departmental heads. Lead training and professional development strategies for the entire Spa team.*

• Identify and implement business development opportunities, including new services, retail partnerships, and marketing initiatives to enhance revenue streams.

• Collaborate with senior Hotel Hershey leadership and HE&R locations to align spa operations with corporate goals including partnering with our reservations and revenue management teams to maximize revenue opportunities.

• Ensure all facility maintenance, equipment upgrades, health, and safety protocols meet five-star luxury standards.

• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree in Business Management, Hospitality, or a related field (Master’s preferred).

• 7-10+ years of progressive experience in spa or hospitality management at a senior leadership level.

• Proven track record in managing large-scale, high-revenue facilities ($10M+ annual turnover).

• Industry certifications (e.g., ISPA) or relevant state licensure is highly desirable.

• Post-Employment - Must obtain RAMP Certification. Must attend and successfully pass a CPR and First Aid training course.

Knowledge, Skills, and Abilities

• Deep understanding of luxury brand standards and guest service excellence (experience with Forbes Travel Guide rated properties at either a four or five star level preferred).

• Advanced financial acumen and experience with P&L management.

• Strategic Vision & Business Planning

• Financial & Revenue Management

• Executive Leadership & Mentorship

• Change Management & Adaptability

Job Demands:

While performing the duties of this job, the employee is required to:

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Constant (>67%)

• Bending Frequent (34-66%)

• Sitting Frequent (34-66%)

• Standing Constant (>67%)

• Walking Constant (>67%)

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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