Job Description

Summary: of the day and why the Spa accomplished the daily goals or why daily goals were not met and what the plan is for the next day. For weekend production, SD must provide the analysis emailed report on Monday morning first thing. Up and down the Organizational Chart, or “Chain of Command”, if you will, the Spa must promote a culture of accountability. As the SD, you must always remember to regularly INSPECT WHAT YOU EXPECT. Always (not just some of the time) hold the team accountable to agreed upon goals!

• Review Spa Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties. This includes new member follow up, new guest tracking, etc.

• Utilize all SOL SPA® marketing tools simultaneously and consistently to maximize traffic. Personal Minimum Prospecting Requirements are as follows:

1. Place and maintain 10 lead boxes in strategic business to be checked weekly. (per employee or more to maintain 50 total per location)

2. Generate a minimum of 5 new guests per month through guest pass program

3. Enroll a minimum of 15 new Members each month (50% or higher closing %)

4. Generate a minimum of 10 new guests per month through the Ambassador Program

5. Execute one outside promotion each month

6. Generate 10 new guest appointments each day

7. Secure 3 VIP business partners each month

• Ensure the following prospecting tasks are being accomplished by entire staff:

1. An average of 3 new referrals from each new member visit the Spa

2. 2 outside promotions are executed each month

3. 1 Corporate Account presentation is executed each month

4. 50 total Lead Boxes are active monthly and checked weekly

5. 30 new leads generated monthly by each consultant and scheduled to visit as a red appointment.

• Do what is reasonably necessary to ensure that the Spa and each employee achieve all daily, weekly and monthly performance goals.

• Perform any other duties assigned by the Franchisee.

Job Tags

Full time, Weekend work, Day shift

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