Job Description

Straight Truck Driver

The Straight Truck Driver is responsible for the safe, timely, and accurate delivery of pallets to Office Depot OfficeMax retail locations and/or final mile ecommerce locations while providing exceptional customer service. This position combines early-morning warehouse operations with daily dedicated delivery routes.

The ideal candidate is safety-focused, dependable, customer-oriented, and comfortable working independently while representing the company professionally at customer locations.

Primary Responsibilities

• Safely operate a straight truck while meeting all company, DOT, and regulatory requirements.
• Complete daily vehicle inspections and maintain compliance with all safety and driving standards.
• Perform early-morning warehouse activities, which may include sorting, verifying, and the loading of pallets into vehicles for the daily routes.
• Ensure all products are properly loaded, secured, and accounted for before departure.
• Complete scheduled deliveries and pickups to retail locations in a safe, timely, and efficient manner.
• Unload pallets independently using manual or powered pallet jacks and liftgate equipment.
• Operate pallet jacks, liftgates, hand trucks, and other material-handling equipment safely and effectively.
• Obtain and accurately record required proof of delivery (POD) and pickup documentation using handheld or tablet-based technology.
• Escalate delivery or pickup issues, access concerns, product discrepancies, or other barriers that may prevent successful completion of the route.
• Maintain a clean, professional appearance and provide courteous, professional customer service.
• Follow established Standard Operating Procedures (SOPs) and company safety policies.
• Identify and communicate opportunities to improve delivery efficiency and the overall customer experience.
• Perform other duties and responsibilities as assigned.

Education & Experience

• High school diploma or GED, or equivalent combination of education and experience.
• Minimum of 2 years of commercial driving experience.
• Package delivery and/or palletized unassisted delivery experience.
• Straight truck delivery experience preferred.
• Previous customer service experience.
• Experience operating pallet jacks, hand trucks, liftgates, and/or forklifts.
• Experience delivering to loading docks.

Licenses & Certifications

• Valid driver's license.
• CDL may be required depending on state and vehicle requirements.
• Must meet all applicable DOT qualification requirements.
• Must maintain an acceptable driving record, including no moving violations or preventable accidents within the applicable rolling 36-month period.

Technology & Systems

• Ability to use handheld scanners, tablets, or mobile devices to scan products and capture proof of delivery.
• Experience using GPS or electronic routing technology preferred.

Skills & Abilities

• Strong commitment to safety, quality, and exceptional customer service.
• Effective verbal and written communication skills in English.
• Basic understanding of Bills of Lading (BOL), chain of custody, and seal integrity.
• Ability to safely handle and transport a variety of products.
• Ability to operate manual and powered material-handling equipment.
• Working knowledge of the local delivery service area and ability to navigate efficiently.
• Ability to lift and stack individual cartons weighing up to 75 pounds as needed.
• Ability to operate manual and/or powered pallet jacks to move pallets weighing up to 2,500 pounds.
• Ability to work safely in varied weather conditions.
• Ability to work independently once on route while maintaining consistent productivity and service levels.
• Strong attention to detail, reliability, and punctuality.

Personal Attributes

• Safety-minded and dependable.
• Professional and customer focused.
• Positive and effective communicator.
• Detail-oriented with a strong sense of accountability.
• Comfortable working independently and making sound decisions in the field.
• Committed to following company policies, procedures, and established safety standards.

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