# UNIVERSAL BANKER IODESSA 42nd Street - ODESSA, TX 79762## OverviewPosition TypeFull Time## DescriptionThe Universal Banker I provides superior and quality customer service by processing transactions efficiently and accurately while actively engaging with customers to identify needs and offer banking solutions. This entry-level role serves as both a teller and a platform banker, performing a variety of banking functions. The Universal Banker I will typically work Monday through Friday, with rotating Saturday shifts as needed.**Key Responsibilities****Transaction Processing & Customer Service*** Operates a teller station to serve customers by accepting retail and commercial deposits, verifying cash and endorsements, and providing accurate receipts.* Identifies customers and processes check cashing, referring to officers for exceptions as required.* Processes savings deposits, withdrawals, and loan payments.* Issues cashier's checks, money orders, and other bank products.* Balances cash drawer daily and follows teller over/short policy.* Assists in branch opening and closing procedures as assigned.* Ensures compliance with security protocols and regulatory requirements.* All areas of customer service to include processing wires, disputes, issuing debit cards, etc.* Opens new personal and business accounts.**Customer Experience & Relationship Building*** Delivers a consistent and exceptional customer experience.* Makes a concentrated effort to resolve customer inquiries or issues promptly.* Actively promotes the bank’s products and services and refers customers to appropriate personnel.* Promotes and maintains positive relationships with customers, co-workers, and community members.**Operations & Compliance*** Complies with all department and bank policies and procedures.* Contributes to the achievement of individual, branch, and organizational goals.* Participates in training, meetings, and development opportunities as assigned.## Qualifications* High School Diploma or equivalent required* Cash handling experience preferred* Familiarity with online banking, debit card processing, and basic bank product knowledge.* Excellent customer service skills and problem-solving abilities.* Ability to maintain professionalism in a fast-paced environment.* Prior banking or customer service experience is a plus* Basic proficiency in Microsoft Office Suite* Basic math and problem-solving skills* Strong verbal and written communication skills #J-18808-Ljbffr
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